Field Service Technician

Location: Chelmsford, MA

Department: Service

Type: Full Time

Min. Experience: Mid Level

Company Overview

Our Client is the leading supplier of pumping system design, service and repair in New England. From water booster pump systems to sump and sewage service, irrigation pumps to new system design, our client keeps your systems up and running.  

Job Summary

Service Technicians serve customers by primarily installing, repairing and servicing domestic and wastewater systems around the New England area.

Responsibilities and Duties

  • Repair and service maintenance on water booster pumps and waste water pumps and systems
  • Establishes service by studying system requirements; gathering components and parts
  • Maintains rapport with customers by examining issues; identifying solutions; suggesting improved methods and techniques; recommending system improvements.
  • Keeps personal equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
  • Document service and installation actions by completing forms, reports, logs, and records on a computer or tablet device
  • Maintain constant communication with the Dispatcher, Service Manager and Inside Sales Support Team
  • Provides quotes to repair systems
  • Maintain, keep clean and organize service vehicle once one is assigned to you.
  • Ability to safety take voltage readings, has very little exposure to control circuits
  • Ability to deal with changes on the fly
  • Ability to completely fill out all paperwork in a timely manner with use of laptop

Qualifications and Skills

  • Strong mechanical ability and trouble shooting skills
  • Ability to complete out of the normal jobs with the help of phone support by higher level (more experience) tech
  • Ability to safely take voltage readings
  • Ability to deal with changes on the fly
  • Ability to completely fill out all paperwork in a timely manner
  • Able to consistently answer after hours calls when needed
  • Able to determine what additional work is needed at a job site
  • Ability to assist any rigging of large equipment
  • Must have excellent communication skills, written and oral
  • Must be able to interact professionally with all customers and employees
  • Must be a team player
  • Candidates will need to authorize the company to release their driver information therefore you must have active license and clean driving record
  • All offers are contingent on the completion of a background check

Benefits and Perks

  • Medical/Dental Insurance

  • Flexible Spending and Dependent Care Accounts

  • 401k Retirement Plan

  • Holidays and PTO

  • Employee Referral Bonus

  • Fitness Reimbursement 

  • Voluntary Insurance 

 

Hunter Crown provides recruiting and executive search services to the water and wastewater treatment industry.  
https://www.huntercrown.com/ 

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